Specialist, Unified Infrastructure

Job Summary

Responsible for the support & management of a multi-vendor stack of Infrastructure platforms, integrated to deliver business services to agreed service levels.

ROLES AND RESPONSIBILITIES

Operational

·       Manage and maintain computing systems, including servers, storage, network, virtualisation, and cloud infrastructure.

·       Install, configure, manage, troubleshoot, resolve and secure virtualisation platforms such as VMware, KVM, OpenShift and Kubernetes.

·       Set up, manage, troubleshoot and resolve VMs and container workloads.

·       Install, configure, manage, troubleshoot, resolve and secure Red Hat Enterprise Linux (RHEL), SUSE Linux Enterprise Server (SLES), EulerOS, and HP-UX.

·       Manage, troubleshoot, resolve and secure storage infrastructure, including SAN, NAS, DAS, and SDS, as well as FC & Ethernet storage switches.

·       Develop and implement backup, disaster recovery and business continuity plans using Commvault.

·       Monitor and ensure high availability, scalability, and security of computers and storage Infrastructure.

·       Monitor, manage, troubleshoot, resolve and secure server hardware and software issues of OEMs such as HPE, Dell, and Huawei.

·       Collaborate with other teams to ensure seamless integration of the infrastructure with business applications.

·       Conduct regular maintenance, patches, upgrades and security assessments to ensure optimal system performance.

·       Stay up to date with industry trends and emerging technologies. Create and manage system tools for scripting and process automations, and oversee capacity planning.

·       Provide out-of-hours support and guidance to the infrastructure platform support team as needed.

·       Deliver IaaS and PaaS services according to company standards, including security baselines and industry best practice approaches.

·       Continuously evaluates the design, functionality, performance and security of supported business applications and makes thoughtful, significant recommendations for Infrastructure improvements/retirements.

·       Ensure transition and support documentation is fit for purpose, to a high standard and kept current.

·       Carry out other activities as instructed by the Manager, Unified Infrastructure.

EDUCATION AND EXPERIENCE

·       First degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline

·       Five (5) + years of combined Telecom/IT/applications management experience in high-impact role(s) with a clear progression in levels of responsibilities

·       Experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco or Tier 1 banking environment.

·       Expert hands-on knowledge of:

Linux/Unix OS, Compute technologies (servers, storage, virtualisation, VMs, containers & cloud)

Core operating system constructs such as memory, processor, and I/O (disk and network)

Storage technologies (SAN, NAS, DAS, SDS) and managing key storage protocols/switches like FC, ISCSI, FCoE, NFS and SMB/CIFS

Tiering of common storage technologies and interfaces like NVMe SSDs, SAS and SATA

Commvault for backup, disaster recovery and business continuity

Scripting languages (e.g. Python, Bash)

·       Proven professional experience and understanding of Storage, Network, Database, Security and Software Defined Technologies

·       Excellent problem-solving, critical thinking, quick-learning, and analytical skills

·       Strong communication and collaboration skills

·       Sound knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems

·       Self-starter with good people management, exceptional interpersonal and organisational skills, a Strong can-do attitude and aptitude to drive innovation

·       Ability to lead, influence and gain the confidence and respect of senior executives and functional leadership

·       Ability to cope and deliver at satisfactorily high levels when under intense pressure

·       Strong change management skills

·       Industry certifications (e.g., Red Hat Certified Engineer, VMware VCP, CCNA) are a plus.