Specialist, Mediation

Location: Lagos

JOB SUMMARY

The Mediation and Provisioning Specialist is responsible for the seamless activation and configuration of telecommunications services and for managing the flow and integrity of all network usage data (e.g., Call Detail Records - CDRs) from the network to the Business Support Systems (BSS) like billing and analytics platforms. This role ensures data accuracy, prevents revenue leakage, and optimizes service delivery processes

ROLES AND RESPONSIBILITIES

• Service Provisioning & Activation: Manage the setup, activation, and configuration of telecom services (e.g., voice, data, internet, VoIP, MPLS, SIP trunks) for new and existing customers.
• Order Management: Process and track service orders from submission to activation, ensuring timely delivery and installation in coordination with internal teams and external vendors/carriers.
• Mediation System Management: Monitor and maintain mediation platforms, ensuring raw usage data from various network elements (5G/4G, core network, IoT devices) is collected, filtered, transformed, and delivered accurately to downstream systems.
• Troubleshooting & Issue Resolution: Identify, diagnose, and resolve provisioning and mediation issues, data discrepancies, or service disruptions promptly to ensure uninterrupted service for customers.
• System Configuration: Configure network elements, devices, and mediation software settings to enable new services and maintain proper functionality.
• Documentation & Reporting: Maintain detailed and accurate documentation of all provisioning activities, system configurations, and troubleshooting procedures, ensuring compliance with industry standards and regulations.
• Collaboration: Liaise with cross-functional teams, including Network Engineering, IT, Billing, Customer Support, and external vendors/carriers, to streamline processes and resolve escalations.
• Quality Assurance & Testing: Perform routine tests to ensure optimum system functioning, data integrity, and compliance with Service Level Agreements (SLAs). 

EDUCATION AND EXPERIENCE

• Education: Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: Proven experience in a telecommunications, network operations, or IT support role, specifically within provisioning or mediation.
• Technical Knowledge:
• • Strong understanding of telecommunications networks, protocols, and services (e.g., VoIP, fiber optics, data services).
  • Familiarity with mediation platforms (e.g., Nokia, Ericsson mediation systems) and BSS/OSS systems.
  • Proficiency in database management (SQL, Oracle) and scripting languages (Shell, Python) is highly beneficial.
  • Knowledge of network equipment configuration (routers, switches, modems).
• Soft Skills:
• • Excellent analytical and problem-solving abilities.
  • Exceptional attention to detail and organizational skills.
  • Strong written and verbal communication skills.
  • Ability to work both independently and collaboratively in a team environment. 
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Preferred Certifications

• Cisco Certified Network Associate (CCNA) or CompTIA Network+ certification.
• Relevant certifications in specific mediation platforms or IT service management (ITSM).