Analyst, Unified Infrastructure

Location: Lagos

Job Summary

Responsible for the support of a multi-vendor stack of Infrastructure platforms.

Roles & Responsibilities

Operational

·       Maintain computing systems, including servers, storage, network, virtualisation, and cloud infrastructure.

·       Maintain and secure virtualisation platforms such as VMware, KVM, OpenShift and Kubernetes.

·       Set up, manage, troubleshoot and resolve BareMetal, VMs and container workloads.

·       Install, configure, monitor, troubleshoot, resolve and secure Red Hat Enterprise Linux (RHEL)

·       Monitor, troubleshoot, resolve and secure storage infrastructure, including SAN, NAS, DAS, and SDS, as well as FC & Ethernet storage switches.

·       Implement backup, disaster recovery and business continuity using Commvault.

·       Maintain high availability, scalability, monitoring and security of installed computer and storage Infrastructure.

·       Collaborate with other teams to ensure seamless integration of the infrastructure with business applications.

·       Carry out maintenance, patches, upgrades and security assessments to ensure optimal system performance.

·       Stay up to date with industry trends and emerging technologies.

·       Be available to provide out-of-hours support.

·       Continuously evaluates designs, functionalities, performance and security of supported business applications and make thoughtful, significant recommendations for Infrastructure improvements/retirements.

·       Ensure transition and support documentations are for purpose, to a high standard and kept current.

·       Carry out other activities as instructed by the Manager, Unified Infrastructure.

Education & Experience

·       First degree or equivalent in Computer Science/IT, Engineering or a related or relevant discipline

·       Two (2) + years of combined Telecom/IT/applications management experience in high-impact role(s) with a clear progression in levels of responsibilities

·       Experience managing a complex stack of multi-vendor Infrastructure platforms at the desired scale, preferably in a Telco or Tier 1 banking environment.

·       Intermediate/basic hands-on knowledge of:

Red Hat Enterprise Linux (RHEL), and HP-UX (Optional), Compute technologies (servers, storage, virtualisation, VMs, containers & cloud),

Core operating system constructs such as memory, processor, and I/O (disk and network)

Storage technologies (SAN, NAS, DAS, SDS) and managing key storage protocols/switches like FC, ISCSI, FCoE, NFS and SMB/CIFS.

Tiering of common storage technologies and interfaces like NVMe SSDs, SAS and SATA

Commvault for backup, disaster recovery and business continuity

Scripting languages (e.g. Python, Bash)

·       Understanding of Storage, Network, Database, Security and Software Defined Technologies

·       Problem-solving, critical thinking, quick-learning, analytical, Communication and collaboration skills

·       Knowledge of internal business processes, leading/emerging technologies, and developments within the mobile telecommunications industry and related ecosystems

·       Good listener, interpersonal and organisational skills, a Strong can-do attitude and aptitude to desire innovation

·       Ability to follow and gain the confidence and respect of senior executives and functional leadership

·       Ability to cope when under intense pressure

Industry certifications (e.g. Red Hat Certified Engineer, VMware VCP, CCNA) are a plus.